Shipping policy

Last Updated: January 28, 2025

Thank you for shopping with Alexander Kai. We are committed to delivering high-quality products and ensuring a seamless shipping experience. Please read our shipping policy carefully before placing an order.

Processing Time

  • Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving payment confirmation.

  • High-demand periods or custom items may require additional processing time. Customers will be notified of any delays.

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Estimated delivery times: 

    • Standard Shipping: [5-7] business days

    • Expedited Shipping: [3-4] business days

    • International Shipping: [7-14] business days (varies by destination)

  • Once your order has shipped, you will receive a tracking number via email.

Order Tracking

  • Customers will receive a shipping confirmation email with a tracking number once their order has been dispatched.

  • You can track your package using the link provided in your email or on our website.

Lost or Stolen Packages

  • Alexander Kai is not responsible for lost or stolen packages marked as delivered by the carrier.

  • If your package is missing, please contact the shipping carrier first. If unresolved, reach out to our support team at Alexanderkaiinc@gmail.com for assistance.

Shipping Delays

  • Unforeseen delays may occur due to weather conditions, customs processing, or carrier issues. We appreciate your patience and will do our best to assist with any concerns.

International Shipping & Customs

  • International orders may be subject to customs duties, taxes, and import fees, which are the buyer’s responsibility.

  • Customs processing times vary by country and may affect delivery times.

For any shipping-related questions, feel free to contact us at Alexanderkaiinc@gmail.com. Thank you for supporting Alexander Kai!